Running the programme

Detection without a response is monitoring. The response is a conversation, and how it is conducted decides whether any of this works.

13 notes

Coaching

The intervention the whole system exists to enable, done badly in most fleets. What the conversation is and what it is not.

Procedure

The cheapest safety learning available, and the one that stops the moment a scoring system penalises the people who report.

Procedure

Attaching money or status to a score changes what the score measures. Four predictable consequences, and what to do instead.

Analysis

This lands harder than any other fleet system. The sequence that determines how it is understood, and the settings to decide first.

Procedure

The features that most change how a programme is received, most of which are absent from most products.

Reference

Where the commercial case usually comes from, what insurers actually want, and the data question to settle before a claim rather than during one.

Analysis

The sequence that protects the person first and the evidence second, and the investigation that finds a cause rather than a culprit.

Procedure

The recurring failures, each visible in the first quarter, each with a specific correction.

Analysis

The recurring work a behaviour programme generates, which is larger than any other fleet system and is routinely unassigned.

Analysis

What to watch after go-live, when problems are cheap to fix and the programme's reputation is being set permanently.

Procedure

The programme runs on cooperation that can be withdrawn silently. What it buys, what spends it, and how the loss shows up.

Analysis

Six measures that describe whether the programme works, and the ones that mostly describe routes and vehicles.

Reference

What to look at once a year, and the question that decides whether the programme continues in its current form.

Reference